Frequently Asked Questions

We proudly serve all of Miami-Dade and Broward County, including Miami, Miramar, Fort Lauderdale, and surrounding South Florida communities.

We are available 24/7, 365 days a year for pre-scheduled trips and urgent needs.

Non-Emergency Medical Transportation serves individuals who need specialized vehicles (like wheelchair vans) to attend medical appointments but do not require an ambulance.

Seniors, post-surgery patients, dialysis patients, and individuals with disabilities or temporary mobility limitations.

We recommend booking at least 24-48 hours in advance, but we also accommodate same-day requests based on availability.

You can book online through our "Book a Ride" page or call our dispatch center directly at 305-799-8094 or 754-256-4644.

Absolutely. We can set up a recurring schedule so you never have to worry about missing an appointment.

Our drivers use a flex-wait system. If your appointment runs over, simply call dispatch, and we will route the next available vehicle to you.

Pricing depends on the distance, level of service (ambulatory, wheelchair, or stretcher), and time of day. Provide us with your details for a free, instant quote.

We securely accept all major credit cards over the phone or via our online booking portal.

Cancellations made more than 24 hours prior to the trip are fully refunded. Cancellations within 24 hours may incur a partial fee.

Yes. All ATC vehicles adhere to the highest ADA standards, featuring hydraulic lifts or heavy-duty ramps.

We can transport you in your personal wheelchair. If you need a manual wheelchair provided for the trip, let us know at booking.

Yes, we have specialized stretcher units fully equipped for patients who must remain completely flat during transit.

Yes. We highly encourage a family member or caregiver to ride along as an escort at no additional charge.

Our drivers are certified in CPR, First Aid, Defensive Driving, and specialized passenger sensitivity training (PASS).

Yes, our fleet undergoes rigorous deep-cleaning and sanitization routines before and after every trip.

Unlike standard taxis, our drivers are trained to help you from inside your home, securely into the vehicle, and safely inside your destination facility.